At Binarsam, we value our customers and want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a return or exchange under the following conditions:

1. Return Period

   • Returns are accepted within 7 days from the date of delivery.

2. Return Conditions

   • The product must be unused, unworn, and in its original packaging with all tags intact.

   • A parcel opening video is required as proof to claim a return. Without this video, returns will not be accepted.

3. Exchange Policy

   • Exchanges are available in case of size issues or if you wish to replace the product with another design (subject to availability).

   • Exchange requests must also be made within 7 days of delivery.

4. Non-Returnable Items

   • Products that are used, damaged, or altered after delivery.

   • Items purchased on sale/discount are only eligible for size exchange (not return).

5. Refunds

   • Refunds (if applicable) will only be processed after the returned item has been inspected and approved by our quality team.

6. Process to Request a Return/Exchange

   • Contact our customer support team within 7 days of receiving your order.

   • Share your parcel opening video and order details.

   • Once approved, ship the product back to us using the instructions provided by our team.

📌 Please note: Shipping charges for returns/exchanges will be the customer’s responsibility, unless the product delivered was damaged or incorrect.